Knowledge Management Workshop
Duration: 3 days
Programme Objectives
- To develop participants’ understanding of the key theoretical underpinnings of knowledge management.
- To adapt from a theoretical perspective to a pragmatic approach.
- To analyse the knowledge management needs of participants’ organisations.
- To develop detailed action programmes for implementation and follow-up of relevant knowledge management project/s in participants’ organisations.
- Completion of needs assessment e-questionnaires by workshop delegates
Programme Modules Pre-Workshop
Introduction
- Setting the scene
- Introductions
- Specific objectives and expectations
- Agreeing ground rules for the workshop
Brain Dominance
- The importance of preferred thinking and information processing styles
Terms of Reference
- Definitions of the nature and meaning of knowledge in the organisational context
- Specific concepts of knowledge – tacit, explicit and relationship knowledge
- Introduction to the effective management of knowledge
- Knowledge management and cultural considerations (organisational and national culture)
The Knowledge Management Cycle
- A systematic process for sharing knowledge within the organisation
Strategic Knowledge Assets
- Knowledge as a value-adding organisational asset
- Creating new knowledge through innovation and experimentation
The Human Side of Knowledge Management
- Learning, leadership, championing, defining and building a sharing culture
- The management of change to support a knowledge management culture
- Individual and group roles and accountabilities
- Organisational development issues
Knowledge Management Methods, Tools and Techniques
- Capturing and exchanging mental models
- Action learning in practice
- The importance of dialogue processes
- Developing more effective communication
The Systems Side of Knowledge Management
- An overview of possible technology solutions
- Anticipating possible problems and developing strategies to overcome them
- Building an effective knowledge management strategy
Action Planning
- Setting up implementation project/s to help ensure success (project champions, importance of quick wins, visibility)
- Determination of follow-up and support requirements
Follow-up
- Evaluation, support, skill consolidation