Developing Behavioural Skills

Developing Behavioural Skills

“It’s not what happens to us, but our response to what happens to us that hurts us.”
― Stephen R. Covey

Duration: 3 days

Course Overview

From the moment we meet someone they are responding to our behaviour, by developing assertive communication, positive body language and high Emotional Intelligence (EI) we can create productive relationships.  This course will enable individuals to communicate with confidence any ideas, concerns or issues and create the right impression. During this course participants will learn to:

  • Use assertive language when communicating ideas, thoughts and decisions.
  • Create the right first impression and building strong business relationships
  • Negotiate and influence within a variety of situations to gain a win/win scenario taking into account cultures and values.
  • Understand and use TA (Transactional Analysis) in order to achieve productive relationships
  • Manage stressful situations whilst maintaining a professional image.
  • Present ideas and decisions in a dynamic and inspirational way

The three days covers the following skills and knowledge input:

Day 1 Image and Self Projection- Understanding your behaviours and that of others
Day 2 Influencing and Negotiating with integrity
Day 3 Confidence, Competence and Composure

Who is it for?

This three day course is designed for those individuals who want to improve their behavioural skills in order to get better results from others around you.  It is most suitable for:

  • Participants who want to get to the next level
  • Men, Women returning to the workforce
  • Graduate students going into the workplace

Training Methods

This course will be delivered in an interactive style to ensure maximum adult learning.  Each day attendees will evaluate their learningand action plan ways to implement this when they return back to work.  This will enable them to practice the tools and techniques covered during the course.  Further assessment will incorporate the following:

  • Interactive exercises
    • individual & pair work
    • team exercises
  • Case Studies & scenarios
  • Facilitated discussions
  • DVD / Video examples of good and bad behaviours
  • Self-assessment Questionnaires

What will I get of attending this course:

  • A practical insight to your behaviour and the behaviour of others around you.
  • Confidence in your ability to present yourself as a professional business man or woman
  • Techniques to communicate better verbally and non-verbally in a variety of situations.
  • Understanding of behavioural theories and how to use them.  Such as:
    • TA
    • Assertiveness
    • Influencing styles
    • Negotiation Techniques
    • Power Presenting
    • Ability to make amazing first impressions with possible employers or clients.
    • Develop strong professional relationships and reduce conflict.